Get in Touch
Business Information
eesspp LLC
Doing business as Wedding Memory
United States
General Inquiries
hello@wedding-memory.com
For questions about our platform, pricing, partnerships, and getting started.
Technical Support
support@wedding-memory.com
For help with uploads, QR codes, guest access, or any technical problems with the platform. We aim to respond within 24–48 business hours.
Billing
billing@wedding-memory.com
For invoice questions, payment issues, or storage overage inquiries. We aim to respond within 3–5 business days.
Legal & Privacy
Legal Department
legal@wedding-memory.com
For questions about our Terms of Service or other legal documents.
Privacy Requests
privacy@wedding-memory.com
For data access requests, data deletion requests, or CCPA/GDPR inquiries.
DMCA & Copyright
dmca@wedding-memory.com
For copyright infringement notices or intellectual property concerns.
Response Times
| Inquiry Type | Expected Response | |
|---|---|---|
| Technical Support | support@ | 24–48 business hours |
| General Inquiries | hello@ | 24–48 business hours |
| Billing | billing@ | 3–5 business days |
| Legal / Privacy | legal@ / privacy@ | 5–10 business days |
| DMCA Notices | dmca@ | 48–72 business hours |
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Weekends: Limited availability
Emergencies: 24/7 monitoring for critical platform issues
We understand weddings happen on weekends. For urgent issues during an active wedding, email support@wedding-memory.com with "URGENT – WEDDING TODAY" in the subject line.
Social Media
Instagram: @weddingmemory