Frequently asked questions

One personalized link — your-names.wedding-memory.com — that holds everything from your wedding day. The professional films and photos from your videographer and photographer. Every photo and video your guests uploaded. The messages they left. All of it organized by chapter, accessible from any phone browser — no app download, no account needed. Your album is live from the moment you create it. $299, one-time, no subscription. Hosted for 12 months from your wedding date.

Wedding Memory costs $299 as a one-time payment. There are no monthly subscriptions, no per-guest fees, and no hidden charges. The price includes 30GB of storage, 12 months of hosting from the wedding date, unlimited guest uploads, a digital guestbook with reactions and comments, chapter-organized galleries, QR code generation, and a personalized web address. Additional storage is available at $39 for 30GB extra (60GB total) if needed. Every wedding gets every feature — no tiers, nothing to upgrade.

You have 14 days from the date of purchase. If you're not happy with the setup — the dashboard, the design, anything — email us within 14 days and we'll refund in full. Account closed, no questions asked. The guarantee doesn't apply after your wedding has taken place, since the album will have already been used.

Yes — it works well as a gift, and before the wedding is the right time to give it, so the couple has their page ready on the day. Purchase the album and set up the basics (names, wedding date), then pass the couple their login and their personal web address. $299, once, no subscription. They get the full thing: their own album where their professional films, guest photos, and guestbook all live together.

No. Wedding Memory is a Progressive Web App (PWA) that runs entirely in the browser. Guests enter your personal web address 'your-names.wedding-memory.com' — or scan the QR code at the venue — and the experience opens directly in Safari, Chrome, or any mobile browser. There is no App Store or Google Play download. No account creation. No waiting. Guests who want a home screen icon for later, can optionally tap "Add to Home Screen" for a native app-like experience, but it is not required.

Exactly like they do on social media. Guests enter your personal web address 'your-names.wedding-memory.com', or scan the QR code at the venue. It opens in their browser. They tap the upload button, select photos or videos from their camera roll (or take a new one), enter a nickname, and submit. No account creation, no email address, no app download. Photos and videos appear in the gallery alongside the professional films and photos. Large files upload automatically in the background — slow connections don't cause problems.

They already have. No app. No account. No email address. Just a nickname and they're in — in under 30 seconds. Start with your personal web address. Your album is live the moment you create it. From your dashboard you can generate a digital invite card with your names and your web address — send it via WhatsApp, iMessage, or email weeks before the wedding. Guests who already have it don't need to do anything at the venue. Some will upload photos from the ceremony before the reception even ends. For the venue itself, your QR code covers everyone who arrives without the link. Put it on table cards, the welcome sign, the bar. Guests pick it up without prompting, in the middle of conversations you couldn't plan, at moments no photographer was near. Your personal web address reaches everyone you invited. The QR code handles the room.

Guests without a smartphone won't be able to scan the QR code or upload on the day — that's the honest answer, and it's true of any digital wedding tool. But your album is at your-names.wedding-memory.com and works in any computer browser — including tablets. Hand a tablet to your grandmother with the album already open, and she can see every photo, watch every video, and leave a guestbook message without touching a single setting. Older guests who struggle with apps, zip files, and shared drives often have no trouble with a simple web page. What you gain: everyone who does have a phone — and that's most guests at any wedding — becomes a contributor to your collection. And the people who don't have a phone can still see everything.

Yes — that's the whole point. When your videographer or photographer uploads to your album, their work sits in the same gallery as everything your guests took. Organized by chapter: Ceremony, Reception, First Dance, whatever you create. Your guests don't need to know your photographer, and your photographer doesn't need to coordinate with your guests. Everything ends up at your personal web address, in one place, for anyone you've shared it with to visit whenever they want.

Their gallery ends at their photos. Wedding Memory holds their work too — and everything else alongside it: every photo your guests took, the guestbook messages, the films. Your photographer and videographer each get their own private contributor link — your album supports up to five of them. They upload directly to their chapter. You don't coordinate anything. It all lands at your personal address: the professional work, the candid shots from 60 phones, the guestbook, organized by chapter. Two different things, one place.

Yes — your album is live from the moment you create it. Many couples use it to build out the full story before the wedding: engagement photos, childhood pictures, how they met. Guests who visit after the wedding see the complete picture, not just the day. If you're considering buying, buying early means more of your story lives there — the album is ready whenever you are.

The digital guestbook lets wedding guests leave written comments and emoji reactions alongside each photo or video. Unlike a traditional physical guestbook that sits on a shelf and rarely gets opened, the digital guestbook lives alongside the actual moments from the wedding. A guest can leave a message on the video of the first dance, or react with a heart to the ceremony photos. These messages become more meaningful over time — couples can read what their grandparents, friends, and family felt on the day, years after the wedding.

Yes. Your album is at your-names.wedding-memory.com and is only accessible to people you share the link with. It's not public, not indexed, not in any directory — nobody can find it by searching. If you only want immediate family and close friends to have it, share it only with them. You control the QR code and the link.

You won't lose it — because it's your names: mary-john.wedding-memory.com. That address is yours from day one and doesn't change. You can also log into your dashboard at any time to find it. Share it with family and close friends before the wedding and it will be in their messages and bookmarks long after.

Yes — you can download any photo or video at any time during your 12-month access period. Long-press on mobile, right-click on desktop to save individual files directly from your browser. There is no bulk ZIP download. For the original professional files from your videographer or photographer, ask them directly — they retain the master copies. Before your album expires, you'll be notified and can keep a free album or extend the full album for $199.

Your album is accessible only to people you share the link or QR code with. It's not public, not searchable, not listed anywhere. Guests enter only a nickname — no email address, no phone number, no account of any kind. We collect nothing from your guests and claim no rights over any of your photos, videos, or messages. Your content is only ever displayed in your album, to the people you chose to share it with. That's in our legal documents, not just this FAQ.

This is a real concern — and in some countries a legal one. You can't control what guests post to Instagram or TikTok from their own phones. But you can give them a better alternative. When there's a QR code at the venue that leads to a private wedding album, many guests will upload there instead of posting publicly. Your Wedding Memory album is not indexed, not searchable, and not connected to any social network. Guests who want to share a moment share it with you, not with the internet. Pair this with a polite "unplugged ceremony" sign, and you're in a strong position. The photos end up in your private gallery instead of on someone's public feed.

Your wedding album is hosted for 12 months from your wedding date. During this time, guests can view all content, upload photos and videos, and leave guestbook messages at any time. Before your album expires, you'll have two options: keep your memories in a free album forever, or choose lifetime access to the full web album on your personal web address for one time $199. We'll notify you in advance.

Absolutely not. Many couples use Wedding Memory purely for collecting guest photos and videos and a digital guestbook — without any professional films or photos at all. You create your wedding album, share your personal web address with guests before the day — from your dashboard you can generate a digital invite card to send via WhatsApp, iMessage, or email — and place the QR code at the venue as a shortcut for anyone who arrives without it. Guests do the rest. If you later receive professional photos or videos from your videographer or photographer, you can upload them to the same album at any time. Everything lives together in one place, whether it comes from a professional or from Uncle Steve's phone.

Google Photos and Google Drive are general-purpose file storage services. Wedding Memory is purpose-built for weddings. Key differences: Wedding Memory organizes professional video and guest uploads together in one gallery sorted by chapters (Ceremony, Reception, Speeches). It includes a digital guestbook where guests leave comments and emoji reactions tied to specific moments. Guests need only a nickname to participate (no Google account required). Everything is displayed in a vertical swipe feed optimized for mobile phones. There are no ads, no data collection from guests, and no risk of wedding photos mixing with other files. See the full comparison at <a href="/vs/google-photos" class="text-[#D4AF37] hover:underline">Wedding Memory vs Google Photos</a>.

Start with the link. Your album lives at your-names.wedding-memory.com from the moment you create it — share that link in your save-the-dates, in the group chat, on the invitation — anywhere guests will see it before the day. Guests who already have the link don't need anything else. For the venue itself, your dashboard lets you download a print-ready QR code — a practical shortcut for guests who are standing at a table and didn't save the link. Common placements: table cards, the welcome sign, the bar. The QR code gets people to the same place. It's useful on the day; the link is what travels.

Yes — from your dashboard you can generate a digital invite card with your names and your personal web address. It's a shareable image: send it in WhatsApp, iMessage, email, or post it to your stories. Guests who receive it before the day already have your link — they don't need to find it, remember it, or scan anything at the venue. The QR code becomes a backup, not the plan.

No — not if you've already shared your personal link with guests before the day. From your dashboard you can create a digital invite card that you send via WhatsApp, iMessage, or email in the weeks before the wedding. Guests who already have the link don't need to scan anything. The printable QR code is still there for anyone who arrives without it — it's a useful shortcut, not a requirement.

Wedding Memory works on any smartphone, tablet, or desktop computer with an internet browser. It is a Progressive Web App (PWA) that runs in Safari, Chrome, Firefox, Samsung Internet, Edge, and all major browsers. No app download is needed. The experience is specifically optimized for mobile viewing with a vertical swipe feed similar to TikTok or Instagram Reels, but it also works well on tablets and desktops. It supports both iOS and Android devices.

Yes — and this is one of the strongest reasons destination wedding couples use Wedding Memory. Share your link with anyone, anywhere in the world. Family back home can view all the professional videos and guest photos, read guestbook messages, and leave their own — even if they were 5,000 miles away. No app, no account, no download. They type your-names.wedding-memory.com into any browser and everything is there. It's the closest thing to being there for the people who couldn't be.

Share your personal web address with guests before the trip. From your dashboard you can generate a digital invite card to send via WhatsApp, iMessage, or email — guests from different countries already have it before they arrive. No app download, no account, no chasing anyone. For the venue itself, the QR code means anyone who arrives without the link can contribute in seconds — iPhone, Android, any language, any country. All originals, full quality, one place. Guests who don't upload at the venue can do it later — from the hotel, the airport, or home after the trip. There's no deadline. The link stays live.

It doesn't matter what platform your Tuscany photographer or Bali videographer uses to deliver files. Once everything is on your Wedding Memory album, it lives at your own web address — accessible from anywhere in the world, from any device. No foreign logins, no unfamiliar gallery platforms, no expiring links from a business in another country. If your photographer delivers files to you, upload them to your album. They're there permanently.

Yes. One Wedding Memory album holds everything — the intimate beach ceremony AND the hometown party six weeks later. Create separate chapters for each event: 'Santorini Ceremony' and 'Chicago Reception,' for example. Guests from both events upload to the same album. The people at the ceremony see the hometown reception photos, and the hometown guests see the ceremony. One link, one gallery, the full story.

Guests upload whenever they have a connection — hotel Wi-Fi, airport lounge, back home after the trip. There's no deadline and no rush. Photos and videos keep flowing in for days and weeks after, which is exactly how destination weddings work. Some guests upload at the venue, some from the resort that night, some from the airport. The album is there whenever they're ready.

Yes — the guest experience works in 10 languages: English, Spanish, French, Italian, Portuguese, German, Russian, Japanese, Simplified Chinese, and Thai. The language switches automatically based on the guest's device settings. There is nothing to select or configure. A guest in Japan opens your link and sees the album in Japanese. A guest in Brazil opens the same link and sees it in Portuguese. Every feature — video viewing, photo and video adding, guestbook messages, and reactions — works in all 10 languages.